Customer Success Manager

Johannesburg
Permanent
Energy Elements

An exciting opportunity has opened for a Customer Success Manager to take ownership of a newly established renewals function within a high-performing, growth-driven environment. This strategic role is ideal for someone who thrives in building structures from the ground up, with a strong focus on customer retention, recurring revenue, and operational excellence.

About the Role:


The successful candidate will be responsible for designing and launching a complete renewals process - including frameworks, systems, and tools - that supports long-term customer success across the Middle East and Africa region. Once in place, you'll lead a dedicated team focused on maximising annual recurring revenue through proactive contract renewals, upselling, and churn mitigation strategies.

Key Responsibilities:

  • Develop and implement a scalable renewals strategy.
  • Set up and refine systems and processes for seamless customer experience.
  • Recruit, train, and lead a high-performing renewals team.
  • Drive timely and accurate renewals while identifying opportunities for growth.
  • Collaborate closely with Sales, Finance, Customer Success, and Business Intelligence teams.
  • Analyse customer data, monitor KPIs, and drive continuous improvement.

What You Bring:

  • 5+ years' experience in renewals, sales operations, or subscription-based revenue.
  • Solid leadership background with proven team-building capability.
  • Working knowledge of Salesforce and SAP (customer care/service models).
  • Strong analytical, negotiation, and cross-functional collaboration skills.
  • Strategic mindset with a hands-on approach to execution.

Nice to Have:

  • Experience in SaaS, IT, or subscription-based environments.
  • Familiarity with process automation, customer experience management, and BI tools.
  • Global or remote team exposure.
  • If you're a driven leader with a passion for creating structure and delivering results, this is your chance to shape a department from the ground up and make a lasting impact.

Negotiable

Johannesburg

Permanent

Added 25/04/2025

Customer Success Manager

Johannesburg
Permanent

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